Shipping & Return
3 How We Calculate the Rates
On all our domestic shipments, if you were to purchase more than $300 USD you will be qualified to receive free UPS ground shipping to
your destination. COD service fee is not exempt, you will be charged $12.00 (Excluding any and all displays; and the following states
Alaska, Hawaii)
***Alaska and Hawaii receive free shipping for purchase more than $700 USD
All domestic free shipping applies when the total sum is equal or greater than $300 USD after all the credit and deductions have been
applied. Shipping charge is excluded in the total sum
*This offer may be canceled at any time and is subject to change without prior notice.
*Shipping upgrades are not available on Free Shipping Promotion.
*Shipping upgrades are subject to the corresponding shipping charge.
*We reserve the right to change or discontinue Free Shipping Promotion at any time.
Shipping and Transit Time: United States & Other U.S. Territories
Orders are usually shipped via UPS (ground) within 24 to 48 hours of orders receipt.
Our standard shipping method within the Continental USA, except Alaska, Hawaii, and Puerto Rico, is UPS Ground Service - Approx. 1 to 7 Business days delivery from the shipping date (excluding weekends/and holidays) days may vary depending on your state/location.
*The general representation of UPS Ground transit times are in business days (excluding weekends/and holidays) ***(UPS Ground does not guarantee).
Shipping/Terms and Conditions
UPS guarantees on-schedule delivery of packages shipped via UPS to all 50 states and Puerto Rico.
If in any way your shipment was delayed due to the following, Butix and UPS is not liable for any form of reimbursement on shipping charges.
The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS’s control, including but not limited to, the following: the
unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters.
*We will not be responsible for any packages lost or stolen shipped to a "Residential Address" if there was NO "Signature Required" service on the package.
Wrong Address Corrections
Please carefully check both your Billing and Shipping addresses before finalizing an order. If in any case there is an error on your Billing / Shipping information
and needs any form of correction, you will automatically be asked the following:
to change it.
If there are any questions in regards to the correct address, feel free to reach one of our in-house sales representatives to make any corrections before finalizing your order.
Return Policy
Butix take great pride in our quality and excellent Customer Service. If in any case you are dissatisfied with a purchase/or receive damaged items (during
transportation), we’ll assist you with a prompt replacement of your return(s) or if our inventory does not permit; then you will be given a store credit.
All returns must be notified within 5 days of the shipment receipt and must be accompanied by an Invoice number and a Return and Exchange form or a Copy of your Invoice. To obtain your invoce number you may email us at butixus@gmail.com or you may also call us at 972- 241- 0690 (Monday-Friday 9:00AM to 6:00PM
(Pacific Standard Time).
How to Return / Exchange
A return and exchange form is inserted with every package.
Packaging and Return Instructions
Returns, Other Shipping and Handling Info
Return Address
All Returns must be made to our Customer Service Center at:
BLUE SKY USA
Attn: Returns Department
11500 Harry Hines Blvd #111
Dallas TX 75229
- Shipping and handling charges are determined by the merchandise dollar amount and the weight of your package.
- All orders are subject to verification.
- If there are any backordered items, the total shipping charges will be allocated proportionally and charged according to the dollar amount and the weight of the package.
- All backordered items are not charged when your package is shipped.
On all our domestic shipments, if you were to purchase more than $300 USD you will be qualified to receive free UPS ground shipping to
your destination. COD service fee is not exempt, you will be charged $12.00 (Excluding any and all displays; and the following states
Alaska, Hawaii)
***Alaska and Hawaii receive free shipping for purchase more than $700 USD
All domestic free shipping applies when the total sum is equal or greater than $300 USD after all the credit and deductions have been
applied. Shipping charge is excluded in the total sum
*This offer may be canceled at any time and is subject to change without prior notice.
*Shipping upgrades are not available on Free Shipping Promotion.
*Shipping upgrades are subject to the corresponding shipping charge.
*We reserve the right to change or discontinue Free Shipping Promotion at any time.
- Shipments that are shipped out C.O.D. (money order or cashier’s check), there will be a UPS service charge of $12.00 USD.
- All 1st time C.O.D.'s will be shipped to a valid commercial building/or facility. For further questions please call or email us.
- We do not ship to APF/FPO, P.O. Box Addresses.
Shipping and Transit Time: United States & Other U.S. Territories
Orders are usually shipped via UPS (ground) within 24 to 48 hours of orders receipt.
Our standard shipping method within the Continental USA, except Alaska, Hawaii, and Puerto Rico, is UPS Ground Service - Approx. 1 to 7 Business days delivery from the shipping date (excluding weekends/and holidays) days may vary depending on your state/location.
*The general representation of UPS Ground transit times are in business days (excluding weekends/and holidays) ***(UPS Ground does not guarantee).
- WA, OR, ID, MT, WY, CO, NM, AK, OK and TX approx. time 2 business day.
- NV, UT, AZ, ME, VT, NY, VA, WV, CT, RI, MA, and some parts of SC, NC, ND, MN takes approx. 3 business days.
- Other states not mentioned above may take approx. 4 to 5 business days.
Shipping/Terms and Conditions
UPS guarantees on-schedule delivery of packages shipped via UPS to all 50 states and Puerto Rico.
If in any way your shipment was delayed due to the following, Butix and UPS is not liable for any form of reimbursement on shipping charges.
The guarantee does not apply to UPS shipments that are delayed due to causes beyond UPS’s control, including but not limited to, the following: the
unavailability or refusal of a person to accept delivery of the shipment; acts of God; and any delay due to natural disasters.
*We will not be responsible for any packages lost or stolen shipped to a "Residential Address" if there was NO "Signature Required" service on the package.
Wrong Address Corrections
Please carefully check both your Billing and Shipping addresses before finalizing an order. If in any case there is an error on your Billing / Shipping information
and needs any form of correction, you will automatically be asked the following:
- If in any matter a number, name, avenue, street, blvd, etc, needs correction there is a correction fee of $12.00
to change it.
If there are any questions in regards to the correct address, feel free to reach one of our in-house sales representatives to make any corrections before finalizing your order.
Return Policy
Butix take great pride in our quality and excellent Customer Service. If in any case you are dissatisfied with a purchase/or receive damaged items (during
transportation), we’ll assist you with a prompt replacement of your return(s) or if our inventory does not permit; then you will be given a store credit.
All returns must be notified within 5 days of the shipment receipt and must be accompanied by an Invoice number and a Return and Exchange form or a Copy of your Invoice. To obtain your invoce number you may email us at butixus@gmail.com or you may also call us at 972- 241- 0690 (Monday-Friday 9:00AM to 6:00PM
(Pacific Standard Time).
How to Return / Exchange
A return and exchange form is inserted with every package.
- Any items returned due to wrongly ordered such as (ex: wrong size, color, style, dissatisfaction, ordered by mistake), when received will incur a 10% restocking fee.
- Returns will be processed as exchange or store credit on your online account ONLY/no refunds.
- Please fill out the return section of the form completely and enclose it with the item(s) you are returning.
- Please note that we will not honor any items that have passed our 5 day grace period.
- Any items without the original packaging or already sold to the customer will not be honored.
Packaging and Return Instructions
- Return(s) to be accepted for store credit all items must be in their original purchase condition, including the original product packaging and all accessories. Any items that you received with tags attached must be returned with those tags intact.
- Along with an return and exchange form, package your returns in a secure box or padded envelope.
- Ship by using USPS (United States Postal Service), UPS, or other legitimate parcel carriers.
- Butix is not responsible for any lost or damaged package(s), so please ship your packages insured with tracking for your safety.
- Any returns received due to poor packaging, will not be honored.
- Keep your shipping receipt until you have fully received your exchange or credit.
Returns, Other Shipping and Handling Info
- Re-shipping and credits are not issued until your returns are received by our Customer Service Center.
- If items are returned from orders that received free shipping discount, original shipping will be charged.
- If you have an exchange for the same item on defected products, no additional shipping & handling charges will incur.
- Butix does not send any form of return labels.
Return Address
All Returns must be made to our Customer Service Center at:
BLUE SKY USA
Attn: Returns Department
11500 Harry Hines Blvd #111
Dallas TX 75229